Privacy Policy

Summary (not a substitute for the full policy)

  • We collect account, booking, and limited payment information to operate the platform.
  • We share data only with service providers (e.g., payments, hosting) and event organisers as needed.
  • You can access, correct, or delete your data and opt out of marketing.
  • We do not sell personal information.

1) Who we are & contact

  • Controller: MiracleSports
  • Email: support@miraclesports.com
  • Phone: +91-63697 57515
  • Address: Kongu Nagar, Kallimadai, Coimbatore, Tamil Nadu 641045

2) Information we collect

a) Information you provide

  • Account & profile: name, email, phone, password, age/DOB (where required), team details, profile photo.
  • Booking details: tournament selections, player names, category/age group, emergency contact.
  • Payments: billing name, masked card/UPI reference, transaction IDs (we do not store full card numbers).
  • Support & communications: messages, feedback, survey responses.

b) Information collected automatically

  • Device & usage: IP address, device type, OS/browser, app version, pages/screens viewed, referral URL, timestamps.
  • Approximate location: inferred from IP or device (precise location only if you allow it).
  • Cookies/SDKs: session, analytics, preference, and marketing pixels (see Cookies).

c) From third parties

  • Payment partners: payment status, tokenized instrument data, fraud signals.

3) How we use your information

  • Provide & operate the Services (accounts, bookings, confirmations, organiser tools).
  • Process payments & payouts; prevent fraud and misuse.
  • Communicate about bookings, changes/cancellations, support.

4) Cookies & similar technologies

We use cookies, SDKs, and pixels to keep you signed in, remember preferences, measure performance, and deliver/measure marketing. You can control cookies via your browser/app settings and (where offered) our cookie banner. Disabling some cookies may impact functionality.

5) How we share information

  • Payment processors & banks for transactions, refunds, payouts, fraud checks.
  • Service providers (hosting, email/SMS, analytics, support) under confidentiality and security obligations.

6) Data retention

We retain data as long as needed to provide the Services and for legitimate business/legal purposes (e.g., tax, accounting, disputes, fraud prevention). When no longer required, we delete or de-identify information.

7) Your rights & choices

  • Access, correct, update, or delete your data.
  • Object to or restrict certain processing; request data portability.
  • Withdraw consent (e.g., marketing) at any time.
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